Locke Street
Locke Street Hamilton

Workforce Development and Training

The Hamilton Halton Brant Regional Tourism Association (HHBRTA) is committed to playing a role in facilitating training and development opportunities for tourism and industry stakeholders throughout the region.

Annual Training Series

HHBRTA offers an annual Workforce Development and Training Program that is a series of free workshops and/or webinars to help educate tourism industry partners and business needs. These sessions are focused on marketing, customer service and product/experience development.

Customized Workshops

HHBRTA offers specialized workshops working with industry partners such as, DMOs, BIAs, and Chamber of Commerce to help build incremental tourism business opportunities for their designated business stakeholders and partners.  These workshops can be customized to help a specific area of need leverage regional tourism business development priorities. A minimal fee is charged to offset training development logistics.

Bi-Annual Industry Symposium (every 2 Years)

HHBRTA hosts a Pan-regional educational gathering for industry stakeholders. Each symposium has a specific theme/focus based on industry trends and needs. The Symposium’s programming is specifically planned to convey this message with high caliber speakers, interactive sessions, and industry collaboration and networking. It is also a great way to meet our team.  There is a registration fee to attend.

Tourism Industry Resources

HHBRTA offers a variety of industry resources that includes presentations, toolkits, bulletins, and research. All materials can be downloaded on our websites under the Resource Tab. We encourage you to check it out.

Details for upcoming educational sessions are always communicated via our tourism partner communications:

Make sure to follow us to receive these updates and stay engaged!


Come back often to see the latest workshops on our Corporate Event Calendar. Additional dates, locations and information will be posted on an ongoing basis.

October 21 from 9:30 am - 4:00 pm

Board Secretary Workshop

Catherine M. Raso and Anna Naud, LL.B. are offering this one day intensive training session designed for Board/Corporate secretaries (staff and Board members/volunteers) who support their Boards of Directors. Participants will understand: • The legal expectations of being a Corporate Secretary, protection and liability issues • Requirements for Board minutes, including in-camera meetings, and ensuring that all required documents (minutes, by-laws, registers, reports, etc.) are properly stored in the Corporate Minute Book • Required filings, proper storage of documents, procedural issues, what happens when you lose quorum, and so much more. All participants will receive Catherine and Anna's book, "The Board Administration Handbook". Attendance is not limited to Board/Corporate secretaries. Anyone who is on a Board or supports a Board is welcome to attend. Workshop size is limited. This is a very practical workshop designed for immediate application.


Hilton Mississauga Meadowvale, Ontario

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October 24 from 1:00 pm - 4:30 pm

OTF Grow or Seed Funding Workshop

Applying for a Grow Grant? Want to know more about the Ontario Trillium Foundation’s (OTF) programs? Join our free workshop on our Grow Investment Stream. This three-hour workshop will walk you through a Grow grant application and will also include a short presentation on our Seed Investment Stream. The workshop will include a presentation and interactive and activities to help you: Gain a better understanding of the OTF Investment Strategy Learn to identify the key components of a competitive Grow project Understand the Grow application process Join us! Check-in and networking are 30 minutes before the advertised start time. Our venue is fully wheelchair accessible. Registration is limited to two people per organization (each person must register separately). If you register less than 48 hours before the session (and less than 72 hours before a Monday session), we will do our best to accommodate all accessibility or accommodation requests. Refreshments will not be provided. We strongly encourage you to prepare for this session by reviewing our Investment Strategy. Our Grow Grants resources page will also be a useful tool as your prepare your application. Please contact our Support Centre at 1 800 263-2887 or otf@otf.ca if you have any questions. Grow Grant Application Deadline – November 27, 2019 at 5:00 PM ET. Looking forward to seeing you there.


Brantford Public Library
173 Colborne Street
Brantford, Ontario N3T 2G8
3rd Floor, Large Meeting Room

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October 28 - 30

2019 TIAO Summit

Join us for the tourism industry event of the year—because tourism matters. Gather with industry colleagues and tourism leaders for two days at the Blue Mountain Resort to network, gain new insights, explore trending topics and celebrate excellence at the Ontario Tourism Awards of Excellence Gala.


Blue Mountain Resort

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November 8 - 9

See Conference

SEE 2019 gathers the planets smartest travel and toursim marketers for two days of networking, and adventure. You'll meet a fantastic crew of trailblazers from around the world, and walk away wildly inspired; with the practical, cutting-edge visual marketing tools and strategies you can implement the minute you get home. 


Hotel X

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November 13 from 9:00 am - 1:00 pm

Chinese Readiness Workshop

This workshop will cover: 

·         Profiles of Chinese travellers

·         Preferred payment methods

·         Cultural insights and communication tips

·         Needs and wants of Chinese visitors

·         Mobile and social media landscape China



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November 19 - 20

2019 Tourism Congress Conference

The Tourism Industry Association of Canada’s annual conference brings together industry leaders, professionals and influencers from coast to coast to coast under one roof. More than 330 industry professionals attended last year’s Tourism Congress and over 450 delegates including 23 MPs enjoyed the Canadian Tourism Awards. 


Westin Hotel

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November 28 from 8:30 am - 4:30 pm

Strategic Marketing; Lessons from the Entertainment World

Strategic Marketing:

Lessons from the World of Entertainment


Learning Outcomes:

  • Understand how to better balance marketing strategy and speed in a rapidly moving environment
  • Gain an understanding of a contemporary approach to social media
  • Leverage fresh marketing approaches and insights through an entertainment marketing lens
  • Refine how you approach your brand story


Prework:  watch Marvel’s BLACK PANTHER


Facilitator:  Greg Mason, VP of Walt Disney Studios Motion Pictures Canada.  He is responsible for driving the marketing of all Disney, Pixar, Marvel and Lucasfilm titles in Canada.

Fee:  $825 + HST

Or when registering for 5 courses at once, $750 + HST

To Register go to: https://execed.degroote.mcmaster.ca/executive-management/marketing-in-the-age-of-acceleration/ 


Ron Joyce Centre
4350 South Service Road

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December 5 from 11:00 am - 2:00 pm

Maintaining Respectful Workplaces

The City of Brantford Economic Development & Tourism Department, in partnership with the Cultural Human Resources Council (CHRC), is supporting efforts to address all kinds of harassment in arts workplaces and to lay the groundwork for respectful workplaces as the norm in the cultural sector.

The Respectful Workplaces in the Arts program will ensure that artists and arts organizations across Canada have the tools, resources and training to prevent harassment of any kind, and build respectful workplaces as the norm in the cultural sector.

The Maintaining Respectful Workplaces Workshop (December 5, 2019 from 11am-2pm) will explore how to best deal with harassment situations through:

  • discussions of what is and is not a respectful workplace
  • a review of situations and scenarios to identify how to create and sustain a respectful workplace
  • in-depth consideration of the roles of both employers and cultural workers in establishing and maintaining a respectful workplace.

The workshop will be held on Thursday, December 5 from 11am to 2pm in the Sanderson Centre for the Performing Arts (88 Dalhousie Street, Brantford) lobby. The workshop will be adapted to the audience and will include lunch. Tickets for the workshop are $15, and spaces are limited; register on Eventbrite to secure your space.

Note: this is not a policy development or counselling session, nor is legal advice provided.


Sanderson Centre
88 Dalhousie Street, Brantford

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