Westfield Heritage Village
Westfield Heritage Village Hamilton

Events Calendar

To register for workshops or for further inquiries, please email Angelica Smith or call 905-297-0190 ext. 105. 

Come back often for the latest news on upcoming workshops and events!

October 1 - 3

Service Excellence, Facilitation Excellence, and Designated Trainer Program

More details to come! 

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October 28 - 30

2019 TIAO Summit

Join us for the tourism industry event of the year—because tourism matters. Gather with industry colleagues and tourism leaders for two days at the Blue Mountain Resort to network, gain new insights, explore trending topics and celebrate excellence at the Ontario Tourism Awards of Excellence Gala.


Blue Mountain Resort

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November 8 - 9

See Conference

SEE 2019 gathers the planets smartest travel and toursim marketers for two days of networking, and adventure. You'll meet a fantastic crew of trailblazers from around the world, and walk away wildly inspired; with the practical, cutting-edge visual marketing tools and strategies you can implement the minute you get home. 


Hotel X

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November 13 from 9:00 am - 1:00 pm

Chinese Readiness Workshop

This workshop will cover: 

·         Profiles of Chinese travellers

·         Preferred payment methods

·         Cultural insights and communication tips

·         Needs and wants of Chinese visitors

·         Mobile and social media landscape China



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November 19 - 20

2019 Tourism Congress Conference

The Tourism Industry Association of Canada’s annual conference brings together industry leaders, professionals and influencers from coast to coast to coast under one roof. More than 330 industry professionals attended last year’s Tourism Congress and over 450 delegates including 23 MPs enjoyed the Canadian Tourism Awards. 


Westin Hotel

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November 28 from 8:30 am - 4:30 pm

Strategic Marketing; Lessons from the Entertainment World

Strategic Marketing:

Lessons from the World of Entertainment


Learning Outcomes:

  • Understand how to better balance marketing strategy and speed in a rapidly moving environment
  • Gain an understanding of a contemporary approach to social media
  • Leverage fresh marketing approaches and insights through an entertainment marketing lens
  • Refine how you approach your brand story


Prework:  watch Marvel’s BLACK PANTHER


Facilitator:  Greg Mason, VP of Walt Disney Studios Motion Pictures Canada.  He is responsible for driving the marketing of all Disney, Pixar, Marvel and Lucasfilm titles in Canada.

Fee:  $825 + HST

Or when registering for 5 courses at once, $750 + HST

To Register go to: https://execed.degroote.mcmaster.ca/executive-management/marketing-in-the-age-of-acceleration/ 


Ron Joyce Centre
4350 South Service Road

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