Westfield Heritage Village
Westfield Heritage Village Hamilton

Events Calendar

To register for workshops or for further inquiries, please email Angelica Smith or call 905-297-0190 ext. 105. 

Come back often for the latest news on upcoming workshops and events!

October 23 - 24 from 7:00 am - 10:00 pm

2018 Ontario Tourism Summit

Gather with industry colleagues and tourism leaders for two days at Caesars Windsor to network, gain new insights and explore trending topics.

Location

Caesars Windsor
377 Riverside Dr E
Windsor N9A 7H7

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October 24 - 26 from 5:00 pm - 1:00 pm

Ontario Economic Summit

The global workforce is transitioning at a rapid pace. How can Ontario master the disruption to capitalize on emerging opportunities? How do we skill and reskill our workforce to ensure prosperity? The 2018 Ontario Economic Summit (OES) will bring together thought leaders from business, labour, academia, the not-for-profit sector and government to debate and discuss how Ontario can navigate today’s workplace challenges along with strategies to chart a successful path forward. Among the key topics we will address: Workforce supply/demand, and creating solutions to support broad economic transition; - The challenges businesses must face as we confront the future of work; - The changing nature of work (disruptions from AI, advanced robotics and automation); - How companies, non-profits and governments from around the world are addressing the skilling and reskilling continuum; - Local vs. global perspective on the effect of changing workforce supply.

Location

White Oaks Conference Resort and Spa
253 Taylor Road SS4
Niagara-on-the-lake L0S 1J0

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October 24 - 26 from 9:00 am - 8:00 pm

OMA Annual Conference 2018

This year's OMA Conference theme, Collaborating for Impact examines how museums can more effectively and efficiently serve the public through the establishment of dynamic and innovative partnerships with a variety of different actors both within and outside of the sector, including but not limited to: government, other cultural institutions, education, individuals, and non-profits. Building on different examples of successful (or failed!) sectoral and non-sectoral models, Collaborating for Impact looks at the connections museums form in their communities and serves to provide a fresh approach to the role of museums in contemporary society. The Conference will explore the theme of collaboration within three streams: Workforce, Collections, Audiences.

Location

The Westin Prince
900 York Mills Rd
Toronto M3B 3H2

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October 24 from 5:00 pm - 8:00 pm

Volunteer Management Training Workshop

Free Workshop for Volunteer Managers of Festivals and Fairs! 

Learn how to: 

- Use volunteer management strategies to increase recruitment and retention 

- Make training for festival volunteers effective and efficient 

This workshop is developed specifically with the challenges of festivals and fairs in mind. The workshop is tailored to equip volunteer managers with the information, skills and resources they need to continue making a difference through the long-term engagement of volunteers. 

To register visit: http://volunteerhalton.ca/index.php?option=com_civicrm&task=civicrm/event/info&Itemid=658&reset=1&id=118

Location

Community Development Halton
3350 South Service Road
Burlington L7N3M6

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November 7 - 8 from 10:00 am - 10:00 pm

Ontario Craft Brewers Conference 2018

Canada's largest craft brewing conference and trade show featuring the industry’s top brewers, decision-makers, thought leaders and supporters gathering in Toronto for two days of education, networking, Suppliers Marketplace with 170+ exhibitors and delicious craft beer & food.

Location

The Beanfield Centre
105 Princes Blvd.
Toronto M6K 3C3

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November 8 from 8:30 am - 4:00 pm

HHBRTA Industry Symposium: The Business of Experiential Travel

Today’s travel is all about special, behind the scenes, hands-on, one-of-a-kind experiences that immerse customers deep inside your business and community. It’s about creating moments they will want to share. Some call it experiential tourism. We call it real tourism. Join us on November 8th, 2018 for a dynamic and interactive day of hands-on learning from the pros. Leave with a couple of photos posted to your wall and an understanding how this approach to travel can enhance your bottom line. Hamilton Halton Brant is ripe to share its stories. Let’s give people something to talk about.

Location

Royal Botanical Gardens
680 Plains Rd W
Burlington L7T 4H4

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November 14 from 9:00 am - 12:30 pm

Workshop: Service Smarts

This new half-day workshop utilizes the latest methodologies and service techniques to prepare individuals with the skills and thought processes to create memorable service experiences. Engaging and interactive, this progressive workshop combines dynamic learning formats including videos, games, exercises and real life simulations. Utilizing emotional intelligence, service professionals will leave the workshop with the tools and skills to become service concierges.

Location

OTEC Learning Centre
21 Four Seasons Place
Suite 300
Toronto M9B 6J8

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December 4 from 9:00 am - 4:30 pm

Workshop: Service Excellence

Excellent and consistent customer service is the cornerstone of today’s successful businesses. OTEC’s Service Excellence training program helps equip front-line service providers with the skills and practical techniques that will generate lasting impressions, overcome difficult customer situations and build customer loyalty.

Location

OTEC Learning Centre
21 Four Seasons Place
Suite 300
Toronto M9B 6J8

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December 4 - 6 from 9:00 am - 4:30 pm

Workshop: Service Excellence: Designated Trainer Program

If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture’.

Location

OTEC Learning Centre
21 Four Seasons Place
Suite 300
Toronto M9B 6J8

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December 5 - 6 from 9:00 am - 4:30 pm

Workshop: Training and Facilitation Excellence

OTEC’s 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment. Designed for organizations wanting to develop the competencies of their in-house workplace trainers or facilitators and/or for individuals who wish to develop the skills to be a professional facilitator, this program provides the skills, tools and confidence to successfully facilitate and train in any environment.

Location

OTEC Learning Centre
21 Four Seasons Place
Suite 300
Toronto M9B 6J8

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