Locke Street
Locke Street Hamilton

Workforce Development and Training

Online Tourism Webinars 

HHBRTA has launched a new platform for the workforce development training series. This year, in addition to face to face workshops, take full advantage of FREE Online Tourism Webinars, at the convenience of your own business or home. 

Register today if you are looking to:

  • Excel your business
  • Develop new offers
  • Enhance your customer service
  • Increase your marketing efforts 

Click here to register to become a member and have access to 150+ recorded tourism virtual workshops available 24/7 and live webinars every week.

All Live Webinars are held every Thursday at 2:00pm with a 50 minute long lecture and 10 minutes for questions. All webinars are tourism focused and delivered by industry experts on an array of topics of interest to tourism professionals. With no extra travel time or fees this new online tool is perfect for you and your team.

Recorded Webinars avaliable online now:

  • Tourism on PURPOSE: Creating a Tourism Business with Impact
  • How does Google Find you?
  • Email Marketing that delivers
  • 20 ways to ruin a perfectly good tourism website
  • Understanding the Family Travel Market
  • How Destinations Succeed in SEO and SEM
  • Boost your Event – By Leveraging Social Media
  • Understand the Latest in Display Advertising and Programmatic Buying
  • 7 Steps to Creating Powerful Customer Experience
  • Making sense of Location Based Deals

industry Workshops

Come back often to see the latest workshops on our Corporate Event Calendar. Additional dates, locations and information will be posted on an ongoing basis. All workshops are free (unless otherwise stated).

September 13 from 1:30 pm - 5:00 pm

Tourism Town Hall

TIAC's 2018 Tourism Town Hall series is an event partnership between the Tourism Industry Association of Canada, Destination Canada and local industry partners. Tourism Town Halls provide an opportunity to engage small and medium-sized business owner operators across Canada to better understand efforts being made on national tourism issues. Town Halls will allow owner-operators to provide first-hand input on issues affecting their business and the tourism industry such as: labour, marketing, cost competitiveness, and access. Tourism Town Halls provide a front-line forum exposure for governments, the Tourism Industry Association of Canada, Destination Canada and event sponsors to engage with small and medium-sized business owner operators across Canada.

Location

Habourfront Centre Theatre
231 Queens Quay W
Toronto M5J 2G8

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October 16 from 9:00 am - 4:30 pm

Workshop: Service Excellence

Excellent and consistent customer service is the cornerstone of today’s successful businesses. OTEC’s Service Excellence training program helps equip front-line service providers with the skills and practical techniques that will generate lasting impressions, overcome difficult customer situations and build customer loyalty.

Location

OTEC Learning Centre
21 Four Seasons Place
Suite 300
Toronto M9B 6J8

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October 16 - 18 from 9:00 am - 4:30 pm

Workshop: Service Excellence: Designated Trainer Program

If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture.’

Location

OTEC Learning Centre
21 Four Seasons Place
Suite 300
Toronto M9B 6J8

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October 17 - 18 from 9:00 am - 4:30 pm

Workshop: Training and Facilitation Excellence

<span rgb(90,="" 90,="" 90);="" font-family:="" arial,="" helvetica,="" sans-serif;="" font-size:="" 12px;="" background-color:="" rgb(255,="" 255,="" 255);"="">Designed for organizations wanting to develop the competencies of their in-house workplace trainers or facilitators and/or for individuals who wish to develop the skills to be a professional facilitator, this program provides the skills, tools and confidence to successfully facilitate and train in any environment.

Location

OTEC Learning Centre
21 Four Seasons Place
Suite 300
Toronto M9B 6J8

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October 23 - 24 from 7:00 am - 10:00 pm

2018 Ontario Tourism Summit

Gather with industry colleagues and tourism leaders for two days at Caesars Windsor to network, gain new insights and explore trending topics.

Location

Caesars Windsor
377 Riverside Dr E
Windsor N9A 7H7

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October 24 - 26 from 5:00 pm - 1:00 pm

Ontario Economic Summit

The global workforce is transitioning at a rapid pace. How can Ontario master the disruption to capitalize on emerging opportunities? How do we skill and reskill our workforce to ensure prosperity? The 2018 Ontario Economic Summit (OES) will bring together thought leaders from business, labour, academia, the not-for-profit sector and government to debate and discuss how Ontario can navigate today’s workplace challenges along with strategies to chart a successful path forward. Among the key topics we will address: Workforce supply/demand, and creating solutions to support broad economic transition; - The challenges businesses must face as we confront the future of work; - The changing nature of work (disruptions from AI, advanced robotics and automation); - How companies, non-profits and governments from around the world are addressing the skilling and reskilling continuum; - Local vs. global perspective on the effect of changing workforce supply.

Location

White Oaks Conference Resort and Spa
253 Taylor Road SS4
Niagara-on-the-lake L0S 1J0

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October 24 - 26 from 9:00 am - 8:00 pm

OMA Annual Conference 2018

This year's OMA Conference theme, Collaborating for Impact examines how museums can more effectively and efficiently serve the public through the establishment of dynamic and innovative partnerships with a variety of different actors both within and outside of the sector, including but not limited to: government, other cultural institutions, education, individuals, and non-profits. Building on different examples of successful (or failed!) sectoral and non-sectoral models, Collaborating for Impact looks at the connections museums form in their communities and serves to provide a fresh approach to the role of museums in contemporary society. The Conference will explore the theme of collaboration within three streams: Workforce, Collections, Audiences.

Location

The Westin Prince
900 York Mills Rd
Toronto M3B 3H2

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November 7 - 8 from 10:00 am - 10:00 pm

Ontario Craft Brewers Conference 2018

Canada's largest craft brewing conference and trade show featuring the industry’s top brewers, decision-makers, thought leaders and supporters gathering in Toronto for two days of education, networking, Suppliers Marketplace with 170+ exhibitors and delicious craft beer & food.

Location

The Beanfield Centre
105 Princes Blvd.
Toronto M6K 3C3

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November 8 from 8:30 am - 4:00 pm

HHBRTA Industry Symposium: The Business of Experiential Travel

Today’s travel is all about special, behind the scenes, hands-on, one-of-a-kind experiences that immerse customers deep inside your business and community. It’s about creating moments they will want to share. Some call it experiential tourism. We call it real tourism. Join us on November 8th, 2018 for a dynamic and interactive day of hands-on learning from the pros. Leave with a couple of photos posted to your wall and an understanding how this approach to travel can enhance your bottom line. Hamilton Halton Brant is ripe to share its stories. Let’s give people something to talk about.

Location

Royal Botanical Gardens
680 Plains Rd W
Burlington L7T 4H4

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November 14 from 9:00 am - 12:30 pm

Workshop: Service Smarts

This new half-day workshop utilizes the latest methodologies and service techniques to prepare individuals with the skills and thought processes to create memorable service experiences. Engaging and interactive, this progressive workshop combines dynamic learning formats including videos, games, exercises and real life simulations. Utilizing emotional intelligence, service professionals will leave the workshop with the tools and skills to become service concierges.

Location

OTEC Learning Centre
21 Four Seasons Place
Suite 300
Toronto M9B 6J8

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