Locke Street
Locke Street Hamilton

Workforce Development and Training


Free Online Tourism Webinars

HHBRTA has launched a new platform for the workforce development training series. This year, in addition to face to face workshops, take full advantage of Free Online Tourism Webinars, at the convenience of your own business or home. 

Register today if you are looking to:

·         Excel your business

·         Develop new offers

·         Enhance your customer service

·         Increase your marketing efforts

Click here to register to become a member and have access to 150+ recorded tourism virtual workshops available 24/7 and live webinars every week.

All Live Webinars are held every Tuesday at 2:00pm with a 50 minutes long lecture and 10 minutes for questions. All webinars are tourism focused and delivered by industry experts on an array of topics of interest to tourism professionals. With no extra travel time or fees this new online tool is perfect for you and your team.

Some Recorded Webinars of interest online right now include:

·         Tourism on PURPOSE: Creating a Tourism Business with Impact

·         How does Google Find you?

·         Email Marketing that delivers 

·         20 ways to ruin a perfectly good tourism website

·         Understanding the Family Travel Market

·         How Destinations Succeed in SEO and SEM

·         Boost your Event – By Leveraging Social Media

·         Understand the Latest in Display Advertising and Programmatic Buying

·         7 Steps to Creating Powerful Customer Experience

·         Making sense of Location Based Deals

Be sure to follow @HHBTourism to see what recorded webinars are trending and beneficial to meet industry stakeholder needs and to catch what live webinars they are hosting that week. 


2015/16 Training Series Recap

Hamilton Halton Brant Regional Tourism Association (HHBRTA) is committed to helping regional tourism partners, industry and businesses enhance their entities by offering free workshops that cover new trends, topics and technologies. Our Tourism Workforce Development Training Series is an opportunity for industry partners and tourism businesses to leverage their resources and foster new partnerships with other local tourism operators. 

The 2015/16 series comprised of nine workshops covering a range of topics from customer service and marketing, to grant funding and the upcoming Sesquicentennial. In total, 285 industry partners participated in workshops throughout the year, more than half being new to HHBRTA’s database. Workshops were hosted across the region and boasted speakers from marketing agencies, foundations and OTMPC. Resources and presentations from the workshops are avialable for download here. 

Don't Miss Out!
Come back often to see the latest workshops on our Corporate Event Calendar. Additional dates, locations and information will be posted on an ongoing basis. All workshops are free (unless otherwise stated).

December 5 from 9:00 am - 4:30 pm

OTEC Service Excellence

Excellent and consistent customer service is the cornerstone of today’s successful businesses. OTEC’s Service Excellence training program helps equip front-line service providers with the skills and practical techniques that will generate lasting impressions, overcome difficult customer situations and build customer loyalty.
Join us and explore:
• The ‘moments of truth’ for each customer connection
• Factors that contribute to building customer loyalty
• The 5-step communication process
• Techniques to overcome difficult customer situations
• The commitments that are essential to Service Excellence

Date: December 5th 2017 9:00am- 4:30 pm
1-day workshop delivered by an OTEC Master Trainer
Receive a participant guide and certificate of recognition



21 Four Seasons Place
Suite 300

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December 5 - 7 from 9:00 am - 4:30 pm

Service Excellence Designated Education Training Program

Day 1
Day 2 & 3
• Four learning styles – the foundation of adult learning
• 10 effective strategies to deal with challenging training solutions
Date: December 5th, 6th  and 7th, 2017 from 9:00am-4:30pm
Receive a participant guide, facilitator guide and a facilitator certificate
Location: OTEC Learning Centre, 21 Four Seasons Place,


21 Four Seasons Place
Suite 300

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December 6 - 7 from 9:00 am - 4:30 pm

Training and Facilitating Excellence Workshop

Do you want to develop and improve training and facilitation skills? OTEC’s NEW 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment. Designed for organizations wanting to develop the competencies of their in-house workplace trainers or facilitators and/or for individuals who wish to develop the skills to be a professional facilitator, this program provides the skills, tools and confidence to successfully facilitate and train in any environment.
Day 1
  • Discover the different learning styles and recognized adult learning principles and theories
  • Examine the experiential learning cycle and how it relates to learning styles
  • Explore training styles and strategies
  • Acquire training and facilitation tips
  • Work through key facilitation challenges
Day 2
  • Learn how to effectively deliver programs to a variety of audiences
  • Uncover techniques to handle difficult participants
  • Gain experience delivering a 10-minute mini practicum module for classroom delivery OR use content customized for an on-the-job workplace in a training simulation
  • Acquire feedback/evaluation to perfect skills 


21 Four Seasons Place
Suite 300

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