Westfield Heritage Village
Westfield Heritage Village Hamilton

Corporate Event Calendar

To register for workshops or for further inquiries, please email Angelica Smith or call 905-297-0190 ext. 105. 

Come back often for the latest news on upcoming workshops and events!

December 5 from 9:00 am - 4:30 pm

OTEC Service Excellence

Excellent and consistent customer service is the cornerstone of today’s successful businesses. OTEC’s Service Excellence training program helps equip front-line service providers with the skills and practical techniques that will generate lasting impressions, overcome difficult customer situations and build customer loyalty.
 
Join us and explore:
• The ‘moments of truth’ for each customer connection
• Factors that contribute to building customer loyalty
• The 5-step communication process
• Techniques to overcome difficult customer situations
• The commitments that are essential to Service Excellence

Date: December 5th 2017 9:00am- 4:30 pm
1-day workshop delivered by an OTEC Master Trainer
Receive a participant guide and certificate of recognition

 

Location

21 Four Seasons Place
Suite 300
Toronto

Show Less

December 5 - 7 from 9:00 am - 4:30 pm

Service Excellence Designated Education Training Program

 
Day 1
 
Day 2 & 3
• Four learning styles – the foundation of adult learning
• 10 effective strategies to deal with challenging training solutions
Date: December 5th, 6th  and 7th, 2017 from 9:00am-4:30pm
Receive a participant guide, facilitator guide and a facilitator certificate
Location: OTEC Learning Centre, 21 Four Seasons Place,
 
 

Location

21 Four Seasons Place
Suite 300
Toronto

Show Less

December 6 - 7 from 9:00 am - 4:30 pm

Training and Facilitating Excellence Workshop

Do you want to develop and improve training and facilitation skills? OTEC’s NEW 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment. Designed for organizations wanting to develop the competencies of their in-house workplace trainers or facilitators and/or for individuals who wish to develop the skills to be a professional facilitator, this program provides the skills, tools and confidence to successfully facilitate and train in any environment.
 
Day 1
  • Discover the different learning styles and recognized adult learning principles and theories
  • Examine the experiential learning cycle and how it relates to learning styles
  • Explore training styles and strategies
  • Acquire training and facilitation tips
  • Work through key facilitation challenges
 
Day 2
  • Learn how to effectively deliver programs to a variety of audiences
  • Uncover techniques to handle difficult participants
  • Gain experience delivering a 10-minute mini practicum module for classroom delivery OR use content customized for an on-the-job workplace in a training simulation
  • Acquire feedback/evaluation to perfect skills 

Location

21 Four Seasons Place
Suite 300
Toronto

Show Less

Back to Top ↑