Workshop: Service Smarts

November 14 from 9:00 am - 12:30 pm

Workshop: Service Smarts

This new half-day workshop utilizes the latest methodologies and service techniques to prepare individuals with the skills and thought processes to create memorable service experiences. Engaging and interactive, this progressive workshop combines dynamic learning formats including videos, games, exercises and real life simulations. Utilizing emotional intelligence, service professionals will leave the workshop with the tools and skills to become service concierges.

Location

OTEC Learning Centre
21 Four Seasons Place
Suite 300
Toronto M9B 6J8

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